ADMon not detecting all machines at a site

This plugin monitors local admin group for changes and alerts admins when changes have been made.
Post Reply
yardstick
Posts: 4
Joined: Tue May 19, 2020 9:21 pm
3

ADMon not detecting all machines at a site

Post by yardstick »

Hi There,

We have been using this plugin for a while now, but recently a site in LabTech only sees the DC, not any other PC at the site. Is there a way we can troubleshoot whats going on?
ADMON screenshot
ADMON screenshot
screenshot.png (119.05 KiB) Viewed 11381 times

User avatar
Cubert
Posts: 2430
Joined: Tue Dec 29, 2015 7:57 pm
8
Contact:

Re: ADMon not detecting all machines at a site

Post by Cubert »

It sounds like the location is not executing the ADMON script on all agents. Have a look at each agent to see if the ADMON script was scheduled and if so what its output was? Some error?

If no scheduled scripts show up then try restarting the DBagent on the LT host.

yardstick
Posts: 4
Joined: Tue May 19, 2020 9:21 pm
3

Re: ADMon not detecting all machines at a site

Post by yardstick »

Hi Cubert,

The scrips seems to be running on the agent, and the script says it ran successfully.
Attachments
screenshot.png
screenshot.png (108.93 KiB) Viewed 11051 times

User avatar
Cubert
Posts: 2430
Joined: Tue Dec 29, 2015 7:57 pm
8
Contact:

Re: ADMon not detecting all machines at a site

Post by Cubert »

There should be outputs in the command and script sections showing what was returned by script. Can you post images of the command log during script run?

See image for what we need from logs.. ( we need to see what executed and what the return was.)


Capture.PNG
Capture.PNG (87.54 KiB) Viewed 10986 times

yardstick
Posts: 4
Joined: Tue May 19, 2020 9:21 pm
3

Re: ADMon not detecting all machines at a site

Post by yardstick »

Hi Cubert,

Sorry for the delay, i got caught on something else. When checking the command page, i dont see the Execute Command entry for AdMon.

On the working machine i see an Invoke Script entry, and the results returned, teh failed machine is returning in a different language
Attachments
not working machine
not working machine
AdMon Not Working.JPG (116.08 KiB) Viewed 10788 times
working machine
working machine
AdMon Working.JPG (119.42 KiB) Viewed 10788 times

A_Nimbus
Posts: 13
Joined: Fri Jan 24, 2020 11:39 am
4

Re: ADMon not detecting all machines at a site

Post by A_Nimbus »

Hi Cubert,

I am having the same issue as yardstick, however on the failed device it displays in English.

- Failed to create temporary file. Username: domain\username. Profile. folder not found. Validate user has previously logged into the system.

See screenshot:
screenshot_831.png
screenshot_831.png (340.62 KiB) Viewed 10779 times
I did some more investigations and this is down to the client location 'Deployments and Defaults' password in automate being a domain account. Plugin worked previously using. domain admin\user account.

Thanks

yardstick
Posts: 4
Joined: Tue May 19, 2020 9:21 pm
3

Re: ADMon not detecting all machines at a site

Post by yardstick »

Hi Cubert,

We followed the steps in http://support.plugins4labtech.com/view ... 98373c3762

and changed the ADMON script to NOT run as admin, and it resolved the issue
We are in the process of changing over scripting to run from a service account, instead of running as our technician account. The sites running as a service account did not have a profile folder to store the temp files in, which caused the errors

Changing to shell run worked, or id imaging setting a static temp directory would have resolved this for us.

A_Nimbus
Posts: 13
Joined: Fri Jan 24, 2020 11:39 am
4

Re: ADMon not detecting all machines at a site

Post by A_Nimbus »

Hi yardstick,

Great to hear that resolved the issue. I would be making these changes to the 'run as admin' later on today. Can you please post a screenshot of what option you have set so others can follow and also any alternative solutions you have to make it more reliable.

A_Nimbus
Posts: 13
Joined: Fri Jan 24, 2020 11:39 am
4

Re: ADMon not detecting all machines at a site

Post by A_Nimbus »

Hi All,

If your having this issue please change the script - Admon Maintenance Service
Line3 to run as local system from 'Run as Admin'
screenshot_849.png
screenshot_849.png (17.38 KiB) Viewed 10614 times
Thanks All

Post Reply

Return to “ADMON Administrators Group Monitor plugin”