Support Forum

Today we released build 1.0.5.18 which added the ability to change agent scanning EDF from any of the agent views.

When this window loads, it calls 1 function that makes a SQL query and fills the table with data. If something is wrong with the data, something missing or SQL failing all together, would cause the error you see. here is that SQL Query, SELECT a.computerid, a.computer_name, a.clientid, a.updates, a....

Yea, that ones has gotten me a few times..

When Screenconnect gets upgrades to a new version, these extensions may not qualify for that version and will disable themselves. Update the extension in SC and reenable it resolves the issues.


Well Awesome!

Ok, I checked your account, Your hostname is setup correctly, I found your license in the system and applied it to your host. You should now see it enabled.

Let me know if not.

Also, If you ever have time, You may post how you manage cache directories with Microsoft and your experience with it since. I would bet some other engineer out there may be in a position that this would become handy information. Some of our newer plugins (C4A 3.6 and APM) now allow you to manage so...

Wow, That was just to easy!

Do you have the RMM+ plugin installed on your ScreenConnect server as an Extention? And it is configured in plugin correctly?


I see where we show 301 agents offline and you show 299 agents offline. A 3 agent disparity

You should be seeing script schedule against agents in question sending update commands to script. This should cause agent to query Cache and call for package updates. If you do not see this over a 24 hour period. We should check the Habitat Applications manager logs in the Habitat Log manager for c...

Automate Package Manager does not update Windows OS. It operates Chocolatey on Windows which installs and updates software titles like Google Chrome, Adobe Reader, Firefox , and hundreds of other software titles. The same goes for Mac agents, Homebrew updates 3rd party software titles. Only Linux ag...

Homebrew does not require permissions to install most packages but there are some packages that require permissions to install. These packages tend to be requesting access to privileged devices or wants to create a background service. It these cases, allowing APM to provide permissions allows the in...