Support Forum

Do you have the RMM+ plugin installed on your ScreenConnect server as an Extention? And it is configured in plugin correctly?


I see where we show 301 agents offline and you show 299 agents offline. A 3 agent disparity

You should be seeing script schedule against agents in question sending update commands to script. This should cause agent to query Cache and call for package updates. If you do not see this over a 24 hour period. We should check the Habitat Applications manager logs in the Habitat Log manager for c...

Automate Package Manager does not update Windows OS. It operates Chocolatey on Windows which installs and updates software titles like Google Chrome, Adobe Reader, Firefox , and hundreds of other software titles. The same goes for Mac agents, Homebrew updates 3rd party software titles. Only Linux ag...

Homebrew does not require permissions to install most packages but there are some packages that require permissions to install. These packages tend to be requesting access to privileged devices or wants to create a background service. It these cases, allowing APM to provide permissions allows the in...

In this release we added a new Mac Sudo Manager. Why is this important? By default APM uses the %lastuser% variable when executing installs and updates as Homebrew requires all installs to happen from a user account and not root (which agent runs as). So we need to capture a local user on agent to e...

Wow that seems like a lot of work on your part... So you need a report at the client level that Lists every agents last patch update, list of patches updated in last 30 days and a list of patch's currently still available for each agent and do this by agent for the client? would this be all you woul...

That would look like it. but it not. Patch Remedy uses the same script for many functions. When called with no CMD value it will scan agent but if CMD was added it will test for command and then attempt the command. Make sure there is no added functions to script schedule. Here is a Habitat script w...

Other than the scan date, I don't think you need any of that any more.

All agent scans now take place through a Master Group so timing and such is controlled there. EDFs now control whether or not an agent is enabled or disabled.

That is odd... should be on ISync timing in Automate which is 12 am and 1PM (twice a day).

I'll go look and see if I may have adjusted something to cause it to change.

Otherwise the edits will fix you up.

We gotcha nwbts!

Should be good now.