Support Forum

I know that I had to wait a little while after upgrading to 1.0.0.12 and re-entering the access key before the "No agent data returned by RMM+" message went away, presumably because the slew of "Patch Remedy Maintenance" scripts needed to be run again before it would update. I ma...

Great! 1.0.0.12 appears to have resolved my issue. I don't recall making a change to the access key previous to today, and this was definitely working before, so I'm not sure if I might have made that change months ago while attempting to troubleshoot. Either way, I'm up and running now and have suc...

Thanks! I updated to 1.0.0.12 and performed a couple of tests. I'm receiving a different error now, stating that the ScreenConnect service is offline, on machines that I've verified are active in ScreenConnect (one of which I'm actually connected to via ScreenConnect as we speak). Starting Screen Co...

We are running Stalled Agent Detector 1.0.0.11 (and attempting via ScreenConnect, not RPC, for what it's worth). I see in my most recent email from your Shopify store that my download for StalledAgentsForLabTech-1.0.11.zip is available, and following the link provided in that email I'm seeing the sa...

Any response on this issue? We've been experiencing the issue for many months now, and it looks like I last posted in this thread in November and still haven't seen a response. Are others still having this issue, or has everyone given up?

I have also been receiving this error over the past few months. Currently running Automate 19.0.307, Stalled Agent Detector 1.0.0.11, RMM+ 1.0.14. I'm not sure if it matters in this case, but CW Control is version 19.4.25666.7235.