Search found 20 matches

by DomoB90
Tue Apr 28, 2020 7:08 pm
Forum: SurfLog Browsing Metrics for Labtech
Topic: Mac Browsing History
Replies: 3
Views: 32549

Re: Mac Browsing History

Just following up to see if there's been movement on this.
by DomoB90
Fri Feb 28, 2020 5:35 pm
Forum: SurfLog Browsing Metrics for Labtech
Topic: Mac Browsing History
Replies: 3
Views: 32549

Mac Browsing History

Hi there, I needed to pull a report on a Mac computer but have just noticed it hasn't been logging the history. I checked the other Macs in our system and it would appear all Macs have not been logging surflog history. Is there something different we have to configure in the surflog plugin in order ...
by DomoB90
Tue Feb 25, 2020 7:12 pm
Forum: Stalled Agents Detector Plugin
Topic: Error running Stalled Agents
Replies: 41
Views: 89545

Re: Error running Stalled Agents

I'm at a loss as I'm having the exact same issue. I upgraded the stalled agent plugin since I was getting that error. I restarted the DB agent plugins, closed out Automate, and re-opened it. Still didn't work and gave the error "Agents online status from Screenconnect is unavailable .Agents Scr...
by DomoB90
Wed Jan 29, 2020 6:34 pm
Forum: Stalled Agents Detector Plugin
Topic: Killing LTSVC.exe
Replies: 4
Views: 11210

Re: Killing LTSVC.exe

I was afraid that would be the answer. :(
Thank you!
by DomoB90
Wed Jan 29, 2020 3:08 pm
Forum: Stalled Agents Detector Plugin
Topic: Killing LTSVC.exe
Replies: 4
Views: 11210

Re: Killing LTSVC.exe

Ah, okay. That makes sense. Thank you for clearing that up. As a follow-up question then, so it shows it succeeded but the offline LT agent tab is still showing it offline 10 minutes after refreshing. I pulled the console up and it shows it offline as well. ScreenConnect is online obviously, but I c...
by DomoB90
Fri Jan 17, 2020 2:16 pm
Forum: Stalled Agents Detector Plugin
Topic: Stalled Agent Not Working
Replies: 4
Views: 9329

Re: Stalled Agent Not Working

Hey Cubert, That’s the first thing I checked when it wasn’t working. There wasn’t a space before or after. I pasted into Notepad to see if there was any hidden character or something that was getting pasted but it looked how it should. Honestly, I thought I was going nuts so I went back and forth mu...
by DomoB90
Wed Jan 15, 2020 9:33 pm
Forum: Stalled Agents Detector Plugin
Topic: Killing LTSVC.exe
Replies: 4
Views: 11210

Killing LTSVC.exe

Hi there, It would appear the script stops and starts the services easily but I've tested this on numerous stalled agents and I get the same response each time. I don't understand. LTSVC.exe is definitely on the machine(s). I've logged into a stalled agent PC and I can see LTSVC.exe running. Is ther...
by DomoB90
Wed Jan 15, 2020 9:11 pm
Forum: Stalled Agents Detector Plugin
Topic: Stalled Agent Not Working
Replies: 4
Views: 9329

Re: Stalled Agent Not Working

I found this answer on my own. Maybe people don't want to admit it on the forums for fear of appearing "dumb." :roll: But! I'm going to say it so no one else goes searching. You need to type the password in the Stalled Agent plugin. You can't copy and paste. As much as you want to do that,...
by DomoB90
Wed Jan 15, 2020 8:56 pm
Forum: Stalled Agents Detector Plugin
Topic: Stalled Agent Not Working
Replies: 4
Views: 9329

Stalled Agent Not Working

Hi, We just paid for the Stalled Agent plugin but it doesn't work. I installed the RMM+ extension on our ScreenConnect instance and set a 32 character password for it. I then input this password into the Stalled Agent plugin in Labtech v11.0.365 (Patch 12). I am getting this error when trying to run...
by DomoB90
Tue Nov 05, 2019 9:06 pm
Forum: VMWare ESX Host Health Monitor
Topic: Not Adding Host
Replies: 3
Views: 9922

Re: Not Adding Host

It's online. This is all I see. I enter the IP address, username, password, and click Save ESX Host. It pops up saying it's gonna scan but then nothing is added down below and the Host Name, Username, and Password blank out.

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