Search found 8 matches

by ddennell
Mon Jun 24, 2019 3:46 am
Forum: SurfLog Browsing Metrics for Labtech
Topic: Empty CSV file is created
Replies: 16
Views: 27734

Re: Empty CSV file is created

Any update on this please?
by ddennell
Wed Jun 19, 2019 2:44 am
Forum: SurfLog Browsing Metrics for Labtech
Topic: Empty CSV file is created
Replies: 16
Views: 27734

Re: Empty CSV file is created

2012R2
by ddennell
Tue Jun 18, 2019 2:57 am
Forum: SurfLog Browsing Metrics for Labtech
Topic: Empty CSV file is created
Replies: 16
Views: 27734

Re: Empty CSV file is created

It appears that I can only retrieve data for the current user, using the settings below, not for all users
by ddennell
Wed Jun 12, 2019 4:48 am
Forum: SurfLog Browsing Metrics for Labtech
Topic: Empty CSV file is created
Replies: 16
Views: 27734

Re: Empty CSV file is created

Hi, I have updated the plugin as advised, results are still the same empty csv is created and script fails at the same point
I did delete all the files in the Surflog folder and for what it's worth the newly downloaded BHV executable is timestamped July 2018.
Files.png
Files.png (35.84 KiB) Viewed 13530 times
by ddennell
Wed Jun 12, 2019 1:41 am
Forum: SurfLog Browsing Metrics for Labtech
Topic: Empty CSV file is created
Replies: 16
Views: 27734

Re: Empty CSV file is created

OK just updated the plugin and the script does not appear to have been updated?

Oh Ok belay that, it just seems to have taken a while for the script to update.
by ddennell
Mon Jun 10, 2019 10:10 pm
Forum: SurfLog Browsing Metrics for Labtech
Topic: Empty CSV file is created
Replies: 16
Views: 27734

Re: Empty CSV file is created

Running from command shell I get the Access is Denied error you indicate in your screenshot and no surflog.csv file is created. Running from command shell as Administrator I get no error and the surflog.csv file is created but is 1KB and contains no data. Running the script, I get the surflog.csv fi...
by ddennell
Mon Jun 10, 2019 11:25 am
Forum: SurfLog Browsing Metrics for Labtech
Topic: Empty CSV file is created
Replies: 16
Views: 27734

Re: Empty CSV file is created

Hi, Thanks, The server has plenty of browse activity going on each day, I've run the command below directly on the server and it produces the csv file with no data. The command runs with no errors, just returns almost straight away to the command prompt c:\windows\ltsvc\SurfLog\BHV.exe /HistorySourc...
by ddennell
Wed Jun 05, 2019 11:00 pm
Forum: SurfLog Browsing Metrics for Labtech
Topic: Empty CSV file is created
Replies: 16
Views: 27734

Empty CSV file is created

I am seeing no data returned on a Terminal Server. I have run the command manually on the server, and the csv file is created but is only 1 KB and contains no data except for the column headers. Examining the commands tab reveals this error at the "Read Text File" command ERR an error occu...

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