Support Forum

Hi @grapefruit, Apologies - I've been off sick over the weekend so haven't had a chance to respond. I was going to suggest that there are some log files you can send us to help us ascertain why your Automate and Accelo systems aren't talking properly, but reading through the other thread it seems yo...

Having a little issue with ticket closures from accelo not being refelected in labtech? Hi grapefruit, can I confirm that you configured WebHooks in your Accelo Progressions? 2019-06-28_08h40_25.png 2019-06-28_08h46_52.png This should match the Callback URL listed in the AcceloSync API Configuratio...

We have integrated Accelo with automate. I am facing two issue with time entry and duplicate tickers. 1) Time Entry Issue:- We have schedule autofix in Labtech. In autofix we have schedule time entry. In Labtech, Time entry successfully adding but when it syncs with Accelo, There is no time entry a...

Hey all I'm the Director of Insane Technologies, the MSP who developed the AcceloSync plugin for LabTech. (my great development team did the work) If you're considering the leap to Accelo or are already there and want to know a bit more about the sync plugin or even some general Accelo related quest...