Support Forum

Hi, i am an issue where ADMON is not getting the information from 10/12 locations under 1 client (we are the only client). I am not sure why its not working. Didnt see any errors in the logs. I tried manually running the script across all locations, and it still does not collect any data from the ot...

Just added another linux server into labtech and LUM doesnt even have it in the database, even if i check or uncheck the "Do not autoinstall" checkbox.

Any other suggestions on why the plugin may not be working? Could it be the latest version of CWA that im on?

Yes, it was. However, checking and unchecking "Do not autoinstall LUM updates" seems to have resolved it now. I'm not sure why but i have to "reset" that option a lot. So now, it looks like it's working, and in the logs it shows that it was installing updates. But when i look at ...

Just another update. I let it run overnight to see if it would patch, but i still see the in the script log that it still says "System has EDF set to exclude from autoinstalls of updates, exiting...". And that was from midnight, which is correct in terms of timing. But if i look at the LUM...

#4 SQL4.JPG I can also see the value changing when i check and uncheck the box. (From 0 to 1) I have noticed though that after a Labtech server reboot or patch (or something else?) the value gets reset to blank. So i have to check and uncheck it again to show up. Maybe that was the issue, i am not s...

Here are my results (using the same test linux machine ID 1009) from the SQL queries.

#1 #2 #3

Shannon, Sorry for the long delay. We stopped using it but now want to get it working. We subscribed to the paid version as well. So here is what i see. In the Labtech Server logs i can see that its complaining that the EDF is set to not auto-install patches. "ComputerID [1009] has agent EDF se...

I have the checkbox checked to automatically install at midnight every night but it doesnt seem to even scan. Can you advise where i can look to start troubleshooting?

Thanks.