Support Forum

After a little more digging I figured out my issue. Hopefully this will help someone else. The ScreenConnnect plugin RMM+ had been removed in our ScreenConnect instance. Once I went into ScreenConnect and reinstalled the plugin and setup the password in both ScreenConnect and the Stalled Agent plugi...

I'm getting an error on all agents when I try to use the "Clear and attempt LT Agent Service Using ScreenConnect" command. The error is "Index was out of range. Must be non-negative and less than the size of the collection. Parameter name: index"

Any ideas on how to fix this?

The update fixed the scanning issue. After I put the scan in debug mode here are the lines related to the client I am having issues with: Processing [Palmeira Health Services] -> Client has a password or username that is incorrect. Processing [Palmeira Health Services] -> Client has a password or us...

Here are the two errors.

I'm getting an error for one client that says "Client failed update" when I try to run the "Rescan MSOL Status". If I try to run "Scan Clients" I get an error that says "Scanner has excessive command counts, please have a look at scanner to see if there is some cur...

Awesome. It's working now. Thank you. Looking forward to testing it.

I just installed the plugin to try it out for the 7 day trail and it immediately told me that "Patch Remedy expired on Expired". Can you update to allow me to test it out? My LabTech server address is labtech.iternalnetworks.com.

Thanks.

Here it is - also, the computer that I have been testing is the 1 that shows with the license issued.

Our installation of Cleaner is missing the button to scan on the registry cleaner tab.
Is there a step that I am missing to enable that? I am running the 30 day trial of the plugin and I have made sure that the agent I am testing shows that is has a license it is using.

- Mike