Support Forum

Dismissing the alarms has not fixed the issue for me. I have dismissed the alarms multiple times per day and they keep regenerating every time the script runs. I've gone through and dismissed the alerts under each system also, but it's become overwhelming as multiple tickets are generated every day.

Starting on 5/3, Habitat LAGM has been triggering alarms for the same accounts being added to the local admin group. If the create ticket checkbox is checked, multiple tickets per day are being created by the monitor for the same account. I have reviewed the alarms and acknowledged them, but they ke...

Can you add the computer name to the View Alarms pop-up window? The LAGM tab lists the computer name, but the Alarms window lists the computer's ID. It would be easier to compare if both windows referenced the computer using the same method.

I had to turn off the monitoring of additions and removals after 90+ alerts were generated for the two companies I was testing over the past 12 days. Way too much noise. Any thoughts on a resolution for laptops that come in and out of the office?

I enabled ticket creation for changes and am generating a lot of tickets for AD security groups, like Domain Admins, being added and removed depending on whether the user is working on their laptop in the office or remotely. I read through the forum but didn't see a fix for this scenario. Is there a...

Was the log that will start with Stalled Agents Connect Server reports ID's offline -> in "C:\ProgramData\LabTech Client\Logs" date_LTErrors.log? When I open the log file the only two references I'm seeing to Stalled Agents are: *************************************************************...

I can restart the services for an Automate agent and even reinstall an Automate agent through Control.

I'm still missing something in the configuration as it doesn't appear Automate and Control are communicating through the Stalled Agent Manager. When I select the Offline SC Agents tab it says ScreenConnect reports no offline agents, but when I log into Control there are multiple agents offline. My A...

When attempting to restart an agent I am receiving the error message "There is no Domain Admin user listed in the passwords tab for the client ID [4]. You will need to add this to Labtech before using tool." I have a domain admin account assigned to the client and that account is tied to t...

I've had Habitat installed for almost 2 weeks and still have no data for any client in the Habitat Local Administrators Group Monitor. I was previously using the Admon Local Admin Group Monitor and it worked great. I have the Enable Scans button set to ON for all clients, yet there's still no data u...